The Law Firm Of Moumita Rahman, PLLC
51 - 200 employees
Founded 2010
👥 B2C
B2C
The Law Firm Of Moumita Rahman, PLLC is a New York City–based immigration law firm that provides compassionate, client-focused legal services to immigrants across all 50 U. S. states. Led by Moumita Rahman, an immigrant herself, the firm handles family-based green cards, VAWA self-petitions, T and U visas, I-751 petitions, citizenship applications, waivers, and removal/appeal work, with a focus on finding solutions for clients who feel they have no options. With over 15 years of experience, a diverse team, and a nationwide reach, the firm emphasizes confidentiality, cultural understanding, and personalized advocacy for individuals and families navigating the U. S. immigration system.
Receptionist
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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The Law Firm Of Moumita Rahman, PLLC
51 - 200 employees
Founded 2010
👥 B2C
B2C
The Law Firm Of Moumita Rahman, PLLC is a New York City–based immigration law firm that provides compassionate, client-focused legal services to immigrants across all 50 U. S. states. Led by Moumita Rahman, an immigrant herself, the firm handles family-based green cards, VAWA self-petitions, T and U visas, I-751 petitions, citizenship applications, waivers, and removal/appeal work, with a focus on finding solutions for clients who feel they have no options. With over 15 years of experience, a diverse team, and a nationwide reach, the firm emphasizes confidentiality, cultural understanding, and personalized advocacy for individuals and families navigating the U. S. immigration system.
📋 Description
• Answer all inbound calls promptly, professionally, and with a consistent firm greeting. • Quickly identify the nature of the call and determine the correct department, queue, or individual to route the caller to. • Transfer calls accurately to the appropriate team (Sales/Booking, Customer Service, or specific staff members) using the firm's phone system. • Collect required intake information and enter it accurately into the firm's CRM system in real time. • Verify spelling of names, contact numbers, and other key data fields before completing the entry. • Complete a call disposition for every single call interaction — including transferred calls — before closing out the engagement. • Handle every call with professionalism, empathy, and in alignment with the firm's customer service standards. • Maintain strict confidentiality of client information and comply with all firm privacy, security, and data handling protocols.
🎯 Requirements
• High school diploma or equivalent. • Prior experience in a customer-facing or call center role preferred. • Strong verbal communication skills with a professional and courteous phone presence. • Ability to multitask — actively listen, type, and navigate software simultaneously. • Basic computer proficiency; ability to learn CRM and phone system tools quickly. • High attention to detail and accuracy in data entry. • Reliable, punctual, and consistent. • Experience working in a law firm, legal services, or immigration services environment preferred. • Familiarity with CRM software (MyCase or similar) preferred. • Bilingual (English/Spanish) strongly preferred.
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