Claims Manager – Property Insurance

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🕒 6 days ago

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Ralph

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

Real Estate

Ralph is a modern property management company operating across Berlin's districts, including Mitte, Prenzlauer Berg, Friedrichshain, Kreuzberg, and Charlottenburg. Ralph combines local expertise with digital solutions to provide efficient, personalized service. The company emphasizes transparency, cost-effectiveness, and responsiveness, guaranteeing that clients receive timely service and value for their investments. Ralph utilizes software to streamline management processes while ensuring human interaction remains central. The company is known for quickly resolving issues and maintaining open communication channels through various platforms such as phone, email, and the Ralph app. With a commitment to reducing costs and enhancing customer satisfaction, Ralph stands out as a dynamic, forward-thinking solution in the property management sector.

📋 Description

• Claims management: You oversee property/building claims from notification through to settlement. You coordinate with insurers, surveyors/assessors and contractors to ensure fast, clean resolution. • Policy management: You take care of the building insurance policies in our portfolios and identify coverage gaps, double insurance and optimization opportunities. • AI-powered work: You use AI-supported processes to enrich data, compare policies and handle claims more efficiently.

🎯 Requirements

• Property insurance expertise: You are familiar with lines, coverages and claims processes in residential building and condominium (WEG) insurance. • Ideally trained as an insurance clerk, an Insurance Specialist (Versicherungsfachwirt) or you hold a comparable qualification. • Track record: You have experience in claims handling, broker operations or the insurance industry. Experience in real estate or PropTech is a plus. • Communication pro: You speak and write business-fluent German (minimum C1) and communicate convincingly over the phone and in writing. • Data mindset: You work in a structured way and love KPIs. Claim ratios and processing times are your compass for optimization. • Tech affinity: You are excited to work with state-of-the-art tooling (CRM, administration software, data enrichment).

🏖️ Benefits

• Attractive compensation model: Strong base salary plus an uncapped bonus scheme. • Fresh team: You will be one of the first members of the new insurance and claims area and will help shape how we work. • Development: We are growing quickly. Top performers have a clear path to team leadership. • Culture: Doers in founder mode. No egos, no unnecessary bureaucracy, focus on results. • Diversity & empowerment at Ralph: We are actively committed to a diverse team, regardless of gender, origin, background or life choices. We explicitly encourage everyone who may not always feel addressed by traditional job ads to apply.