Senior Solutions Engineer – Pre-Sales

Job not on LinkedIn

🕒 April 23

🇺🇸 United States – Remote

💵 $130k - $180k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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RapDev

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🏢 Enterprise

🔒 Cybersecurity

B2B • Enterprise • Cybersecurity

RapDev is a U. S. -based B2B consulting and engineering firm that specializes in implementing and optimizing Datadog and ServiceNow for enterprise customers. The company provides cloud-native observability, DevOps/SRE, ITSM/ITOM, platform automation, managed services (including managed observability and managed SOC), integrations, and AI-agent features to improve incident management, security, and operational workflows. RapDev focuses on accelerating platform adoption, migrations, and operational maturity for large, often highly regulated organizations.

📋 Description

• Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs • Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale • Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs • Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration • Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions • Develop technical content and collateral to support sales and marketing initiatives • Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings • Continuously learn and improve technical knowledge of ServiceNow and supporting technologies • Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

🎯 Requirements

• 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry • Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions • Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.) • Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC • Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience • Strong problem-solving skills and the ability to think creatively to develop customized solutions • Ability to work independently and manage multiple projects and priorities • Strong collaboration and team-oriented mindset • Commitment to ongoing learning and professional development

🏖️ Benefits

• 100% Employee Healthcare Coverage (Medical, Dental & Vision) • Retirement Plan (5% 401k Match, IRA) • Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Hybrid Work Opportunities • Fitness & Commuter Subsidies available • Equity • Relocation Assistance • SL & LT Disability