Software Implementation Specialist

Job not on LinkedIn

🕒 May 16

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Raptor Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🔒 Cybersecurity

Education • SaaS • Cybersecurity

Raptor Technologies is a company that specializes in integrated school safety solutions. They provide a comprehensive suite of software and services designed to enhance school security, focusing on tools such as visitor management systems, behavioral threat assessment software, and emergency management systems. Raptor's solutions are utilized by a vast number of educational institutions to ensure the safety and compliance of students and staff, offering features like emergency notifications, training programs, and various management systems tailored for schools.

📋 Description

• Meets with customers following the sale to demonstrate features and functions of the software. • Completes system configuration tasks as assigned by manager. • Manages routine implementations with small-market customers. • Demonstrates well-rounded knowledge of Raptor products. • Adheres to departmental process and procedure and maintains systems of record. • Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. • Send recap emails to provide clients with summaries of the call, additional resources and relevant information. • Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. • Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. • Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. • Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. • Other relevant tasks, as needed

🎯 Requirements

• Bachelor’s degree in a business related or technical field. • 3+ years of relevant experience in a project management and customer centric role. • 3+ years of experience in a software implementation role in a SaaS environment. • The ability to travel up to 75% of the time. • Strong knowledge of software and applications. • Technical knowledge and experience. • Excellent leadership and confidence giving others direction. • Customer focus. • Attention to detail with strong problem solving skills. • Strategic and analytical thinking. • Excellent Communication Skills – written and oral. • Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

🏖️ Benefits

• Remote-first philosophy • Flexible paid time off • Paid parental leave • 11 Paid holidays per year • Workplace flexibility • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical • 401(k) employer contribution to help you plan for the future • Company paid life insurance, STD, and LTD • Pet insurance