Account Executive

Job not on LinkedIn

🕒 April 28

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Rated People

WebsiteLinkedInAll Job Openings

51 - 200 employees

We make it easy for homeowners to find local tradespeople. Every month, over 75,000 jobs are posted through our website and app, which get seen by tradespeople who work in the relevant areas.

📋 Description

• Act as the primary point of contact for a portfolio of tradespeople, providing timely support and guidance to help them maximise value from the platform. • Handle inbound queries and issues efficiently, delivering a consistently high-quality customer experience. • Proactively identify risks to account retention and escalate emerging challenges to relevant internal teams. • Support engagement initiatives by promoting platform features, marketplace updates, and campaigns that drive active usage. • Monitor account engagement metrics, identifying trends or changes in behaviour to inform proactive outreach. • Stay closely connected with your accounts through proactive phone outreach, prioritising relevant, value-adding conversations over volume-based activity. • Contribute to the continuous improvement of team processes, outreach strategies, and tools to enhance efficiency and impact. • Act as the voice of the tradesperson internally, advocating for product and service improvements that increase adoption and satisfaction.

🎯 Requirements

• Minimum Experience: Experienced

🏖️ Benefits

• 25 days’ holiday (plus one day for every year of service, capped at 30 days) • Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs • Private medical insurance (including mental health and virtual GP) • Enhanced parental leave • Cycle to work scheme • Life assurance • Travel loans