Customer Service Specialist – Transfer Team

🔥 0 minutes ago

🌐 Kazakhstan, Indonesia, +3 more countries – Remote

🇰🇿 Kazakhstan – Remote 🇮🇩 Indonesia – Remote 🇲🇾 Malaysia – Remote 🇵🇭 Philippines – Remote 🇪🇬 Egypt – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Rapidly and effectively resolve client issues by receiving and processing partner requests for online transfer bookings, including order changes, additional services, and incident resolution, through the CRM system. • Support partners at all stages of working with the online product, including search, booking, and changes to bookings. • Interact with suppliers regarding bookings via email and phone. • Utilize CRM systems and internal databases efficiently.

🎯 Requirements

• Upper Intermediate English proficiency, spoken and written. • Kindness, empathy, stress-resistance, politeness, and responsibility. • Ability to learn quickly and stay results-focused. • Functioning computer and microphone. • Understanding of the travel business and booking systems is an advantage.

🏖️ Benefits

• Remote Work: Work from the comfort of your home. • Great Team: Join a young and active team of super specialists. • Flexible Schedule: 2 days-on after 2-days off from 9.00 a.m. to 9.00 p.m GMT+3. • Competitive Salary: Base salary and bonus based on KPI. • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. • Perks: Enjoy corporate discounts on hotels and other services.