Senior Total Loss Customer Care Specialist

2 days ago

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Ritchie Bros.

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eCommerce • Transport • Construction

Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

1001 - 5000 employees

🛍️ eCommerce

🚗 Transport

💰 Post-IPO Equity on 2023-01

📋 Description

• Responsible for all files assigned with the timely and accurate processing of title documentation/information • Review of all documentation while identifying the proper flow of title documentation to proceed accordingly • Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx • Maintain an organized workspace/area that is conducive to the overall success of the department • Promptly/professionally/accurately handle inbound calls • Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns • Accurately review and disposition of all documents received • Complete files within the expected timeline set forth by leadership • Accurately enter system notes in a clear, concise, and professional written style of communication • Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc.) • Ability to complete all tasks assigned within your shift • Possess knowledge of Provider Specific Requirements • Assist with other functions and/or duties as needed.

🎯 Requirements

• 4 or more years prior auto insurance claims handling experience • Must possess the ability to craft sound and concise sentences and exhibit superior customer service • Must be able to type 40+ WPM • Must be detail-oriented with all assigned work • Display a team player mannerism • Provide excellent customer service • Be a quick learner who is highly organized and adaptable and open to change • Have strong research and problem-solving skills • Ability to work under pressure and meet deadlines • Ability to adapt to constant change.

🏖️ Benefits

• medical, dental, vision, and basic life insurances • 401k plan with 100% match for first 4% • 15 days of PTO each year