Front Office – Patient Coordinator

Job not on LinkedIn

🔥 14 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Office Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RCM Staff LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

🎯 Recruiter

🤝 B2B

Healthcare • Recruitment • B2B

RCM Staff LLC is a staffing company that provides HIPAA-trained, healthcare-focused medical billers, certified coders, A/R follow-up specialists, and medical virtual assistants based in the Philippines who work directly inside U. S. clients’ existing EHRs, clearinghouses, and payer portals. The company handles recruiting, onboarding, training, and oversight while clients retain operational control; service tiers range from Core (staff augmentation) to Plus (account management and KPIs) and Executive (managed QA and continuity planning). RCM Staff targets medical billing companies, physician practices (solo, group, behavioral health, primary care), and RCM vendors, and emphasizes compliance (BAA available), AAPC-certified leadership, and 18+ years of U. S. revenue cycle experience.

📋 Description

• Serve as the first point of contact for new patients • Verify eligibility and benefits, including specialist copays, deductibles, and coinsurance • Confirm insurance plan acceptance before scheduling • Determine and obtain or confirm required referrals for HMO, EPO, and Medicaid managed care plans • Request and collect chart notes, lab results, and imaging from referring providers • Schedule new patients in designated new-patient slots in the practice's EHR • Answer overflow calls and accept transferred calls from the front desk • Coordinate with the in-office front desk through Microsoft Teams • Relay messages, hand off calls, and flag urgent items • Document verification results, referral status, and call notes accurately in the EHR • Follow up on missing referrals or records to prevent appointment delays or rescheduling • Protect patient information and follow HIPAA requirements

🎯 Requirements

• At least 2 years of experience with U.S. healthcare insurance • Experience with eligibility and benefits verification, patient scheduling, or front office work for a U.S. practice • Experience handling inbound calls with U.S. patients • Understanding of referral requirements for HMO and other managed care plans • Familiarity with commercial insurance and government health plans • Experience using payer portals and insurance websites • Strong written and spoken English, with clear and professional phone communication • Excellent attention to detail and follow-up skills • Ability to work independently and manage multiple patient accounts • Reliable internet connection and a suitable remote workspace • Experience supporting rheumatology or other specialty practices • Experience using athenaOne (athenahealth) • Familiarity with Texas insurance plans, including Medicare Advantage and Texas Medicaid managed care • Experience collecting records and referrals from referring provider offices • Experience working with softphones and Microsoft Teams • Must be available from 8:00 AM to 4:00 PM Central Time

🏖️ Benefits

• Full-time employment • Remote work arrangement • Philippines-based applicants preferred • Work schedule aligned with 8:00 AM to 4:00 PM Central Time