Junior Customer Success Analyst

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Monitor customer usage behavior and act to increase engagement and the use of our solutions, especially in cases of risk due to low usage; • Assist customers in planning and executing strategies for using RD Station products, aligning them with the customer’s business objectives; • Ensure configuration, activation, and adoption for new customers or new accounts in the portfolio; • Organize and lead webinars and 1:few activities for education and scalable value generation, aligned with the CS Education team; • Act proactively and predictively, identifying and mitigating risks by monitoring customer usability data.

🎯 Requirements

• Previous experience in Customer Success or customer support at SaaS companies, with a focus on adoption, retention, and risk management; • Analytical capability, demonstrating knowledge and practical use of customer success metrics such as NPS, churn, and expansion; • Ability to perform strategic diagnosis and design solution proposals for customers; • Strong communication skills, demonstrating conflict management and negotiation with different stakeholders; • Organizational skills and adaptability to work in a dynamic, fast-growing environment; • Basic knowledge of integrations, APIs, and webhooks in SaaS tools.

🏖️ Benefits

• Holistic Well‑being: We take care of the people who make progress happen. We pursue the holistic well‑being of every employee through initiatives and benefits that enable self‑care across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Diversity and Belonging: Diversity is what makes us strong. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself. Our expertise is human and alive: we welcome differences to empower businesses inside and outside the company.