Customer Experience Analyst – Junior

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VOLL

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🚗 Transport

💰 Seed Round on 2020-06

B2B • Transport • Travel

VOLL is one of the largest corporate travel agencies in Latin America, offering an all-in-one app dedicated to travel management, corporate mobility, and expense management. With proprietary technology, VOLL provides a seamless experience for business travelers and travel managers, focusing on efficiency and cost reduction. The platform enables companies to manage every aspect of corporate travel, including integrated payment solutions and comprehensive reporting tools, ensuring compliance with travel policies and maximizing savings.

📋 Description

• Monitoring customer tickets submitted by clients; • Managing the backlog, identifying and reinforcing deadlines with interface teams and preparing responses to the client; • Analyzing incoming tickets and routing cases to other CX areas; • Handling potential customer dissatisfaction, focusing on recovery to maintain and reinforce VOLL's quality standards; • Supporting the client's point of contact with questions, assistance, and tool adjustments;

🎯 Requirements

• Bachelor's degree completed or in progress in Tourism and Hospitality, Marketing and/or Business Administration; • Up to 2 years of experience in commercial account management focused on corporate travel, mobility, and expense management; • Strong organizational and communication skills; • Basic English and/or Spanish; • MS Office (Intermediate); • Familiarity with travel agency operations, airlines, hospitality, car rental, or online travel tools; • Experience with urban mobility or corporate expense workflows; • Basic CRM knowledge.

🏖️ Benefits

• Meal/food allowance on Flash card; • Medical and dental plans with co-payment; • Home office allowance on Flash card; • Total Pass; • Group life insurance; • Mental health support through Voll Care; • Education assistance through Voll Education; • 6-month maternity leave; • 30-day paternity leave (Our parental leave policy equally applies to same-sex couples); • Vacation eligibility starting at 6 months; • Day off.