Junior N1 Support Analyst – Customer Experience

🕒 August 6

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Provide reactive, multichannel support (via online chat/WhatsApp, tickets/email, and video calls) across multiple products (RDSM, RD CRM, and RD Conversas) for domestic and international customers • Investigate, analyze, and resolve technical issues, focusing on identifying root causes and proposing sustainable solutions • Deliver high-quality, effective, empathetic support that empowers customers to use our solutions independently • Prioritize and organize support requests in high-volume environments while maintaining transparency, focus, and productivity • Monitor support and customer satisfaction metrics, ensuring quality standards and SLAs are met • Propose and implement day-to-day improvements that advance the team’s mission, including sharing learnings with the team

🎯 Requirements

• Experience providing customer support at technology companies, particularly for technical platform-usage issues requiring logical reasoning and investigative thinking • Practical knowledge of customer support metrics • Previous experience handling multiple customer interactions simultaneously across several channels, primarily chat and email • Ability to absorb a high volume of information and manage multiple tasks simultaneously • Genuine interest in delivering excellent customer service and customer experiences