re-tool® is a boutique branding agency whose ethos is all about building badass positioning, creative and strategy through high-level consulting, visually demanding design and compelling powerful storytelling. We are committed to identifying a brand’s bedrock, it’s only-ness. We are believers that every brand should tout itself as a unicorn. No magic wand needed.And, we’re not for everyone.We are perfect for those who are looking for netting a much higher ROI on their marketing spend. Everyone else should bounce.

re-tool

Support Engineer

• Working as a Support Engineer at Retool you’ll communicate with developers of all sizes to help unblock technical issues. You’ll help answer their more difficult Retool development questions, troubleshoot connecting to many kinds of databases or APIs, and brainstorm app structure and best practices.
• Retool is a broad technical product, so ideally you are a generalist engineer and enjoy learning new technologies. Our platform supports over 30 integrations officially, so you’ll constantly be encountering novel situations. On a typical day, you might help someone debug a database connection, write examples of Javascript code for specific customer use cases, troubleshoot data structures, SQL queries, and API authentication—often live or on an impromptu screen-share.
• You’ll work with other support and software engineers to diagnose, troubleshoot, and solve customer problems. You’ll also help train new coworkers on supporting our users. Support is a small team today, but rapidly expanding to match our customer growth. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm.

Support Engineer - Night Shift

Customer Success & Support

• Nearly every company in the world runs on custom business software: Gartner estimates that up to 50% of all code is written for internal usage. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products. At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business. • Retool is a fast-growing company that is changing the landscape of how software is built. Our Support team is at the forefront of ensuring our customers have a seamless and efficient experience with Retool. We are looking to expand this stellar team with a Customer Service Representative, who will serve as our customers' first point of contact for technical and non-technical inquiries and issues. • You will be an integral part of Retool’s dynamic Support team, collaborating with empathetic and skilled professionals dedicated to resolving customer issues. In addition, you'll regularly engage with our product, sales, and engineering teams to ensure that customer feedback and insights become catalysts for product improvement and innovation. • In this role, you’ll:
					• Resolve customer issues related to plan levels, subscriptions, discount redemptions, and feature availability
					• Answer general inquiries and unscoped asks from our customers, coordinating with internal teams to match customer needs to the best available path forward
					• Escalate concerning customer reports or trends to Support Engineering
					• Receive mentorship on Retool product capabilities and resolve general inquiries on whether it meets customer needs
					• Recommend relevant documentation, enablement programs, and other self-service resources to customers
					• File feedback and reports of customer friction within our issue-tracking software
					• Contribute to data tagging, categorization, and validation to help power our AI-generated answer models.

Customer Service Representative

Frontend Engineer

• Work on a small team focused on Retool's web presence, building performant, reliable, and maintainable solutions across retool.com, our blog, community, docs, and more
• Lead development and operational efforts for Retool's web presence
• Collaborate with the design team to implement beautiful, groundbreaking web experiences of exceptional quality
• Stay informed on the latest in web development methodologies and new technologies
• Balance many simultaneous projects and thrive in a fast-paced, high-growth startup environment
• Retool offers generous benefits to all employees

Remote Jobs at re-tool

re-tool

Support Engineer - Night Shift

re-tool

Customer Service Representative

re-tool

Web Engineer

re-tool