Domestic Customer Service Representative II

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🔥 29 minutes ago

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Contact customers by email and phone. • Create jobs in the system for pickups and domestic movements. • Provide support for quotes. • Verify restrictions on product acceptance for transport. • Verify and provide documents required for domestic transport and upload any necessary scanned documents into World Courier systems. • Monitor the system and receive information from drivers or agents about pickup and delivery times to update the system; provide any feedback or information required for a shipment movement. • Contact customers to schedule pickups and deliveries. • Enter all information, charges, and details into the system and HWB for the invoicing process. • Coordinate tracking with operations departments. • Monitor the system for any communications that require feedback or action. • Verify the best route/option before sending a shipment to its destination. • Follow World Courier procedures, work instructions, and processes. • Provide customers with temperature readings in accordance with the relevant procedure. • Respond to questions from the Finance department regarding invoicing processes.

🎯 Requirements

• Fully graduated or currently studying at college in Business, Logistics, or International Relations. • At least 1 year of customer service experience in transportation companies. • Intermediate English level. • Basic Microsoft Office and Windows skills. • Knowledge of national transport document regulations. • Teamwork skills. • Organized. • Customer-oriented. • Ability to multitask. • Initiative and proactivity. • Strong communication skills.

🏖️ Benefits

• Benefit offerings outside the US may vary by country and will be aligned with local market practices. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.