Financial Services Quality Assessor

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 28 days.
• 44 open roles for a team of 29.
• No salary listed.

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RecruitMyMom

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11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives.

📋 Description

• Conduct scheduled, random, and targeted quality evaluations across individual, team, and operational workflows • Review and score inbound and outbound contact centre telephone calls, emails, live chat conversations, and written interactions • Evaluate field agent body-worn video footage against operational procedures, professional conduct expectations, and compliance standards • Assess customer experience, communication, professional conduct, vulnerability indicators, data accuracy, and secure information handling • Reconcile 100% of recorded field visits from the prior working day against body-worn video footage • Conduct risk-based dip-sampling of short-duration field visits • Maintain records of assessment scores, rationale, findings, discrepancies, and missing media • Escalate suspected regulatory breaches and severe compliance concerns • Compile quality assurance reports and analysis for management • Participate in calibration sessions with managers and subject matter experts

🎯 Requirements

• Minimum of two years of direct experience in a Quality Assessor, Quality Analyst, Quality Assurance, or closely comparable assessment role • Proven experience evaluating and scoring recorded customer interactions against an established quality assurance framework or scorecard • Demonstrable track record of generating evidence-based assessment findings and delivering constructive performance feedback • Practical background in identifying quality failures, compliance concerns, coaching needs, and recurring performance trends • Prior experience maintaining accurate evaluation records and consistently meeting agreed quality assessment volumes • Direct participation in formal quality assurance calibration sessions • Excellent written and spoken English communication skills • Strong attention to detail, listening comprehension, and objective, evidence-based assessment capabilities • Ability to work effectively alongside United Kingdom management • Quality assessment experience within a contact centre, customer service, collections, financial services, insurance, or related high-volume customer interaction environment • Willingness and ability to learn United Kingdom enforcement environments and operational processes • Microsoft 365 (Microsoft Office 365 ProPlus)

🏖️ Benefits

• Permanent employment • Full-time remote work • Dedicated, secure remote working environment

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