Senior Software Maintenance Engineer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift via ticketing tool, by phone and using remote access tools • Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA) • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process • Ability to multitask, prioritize, and work under pressure • Document diagnostic steps and create reusable solutions for future incidents • Be available to perform weekend shift duties on a rotational schedule when needed • Contribute to regional or global initiatives or projects

🎯 Requirements

• 5+ years of relevant professional experience in a technical support, systems engineering, or software maintenance role. • Professional experience with configuring and troubleshooting OpenShift with all of its components such as logging, monitoring, networking, storage and Service Mesh • Professional experience with container related technologies like docker, podman, LXC, cri-o, runc • Experience with Linux Kernel • Experience handling technical issues when escalated • Experience with automation tools or scripting languages like Ansible, Bash, or Python • Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing • Proficient in Linux operation and administration • Good written and verbal communication skills in English.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities