Senior Software Maintenance Engineer – Openshift

🔥 13 minutes ago

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $108k - $172.7k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools • Deliver an exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues • Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process • Document diagnostic steps and create reusable solutions for future incidents • Ability to work as part of a team and focus on customers and fixing their issues • Be available to perform weekend shift duties on a rotational schedule when needed • Contribute to regional or global initiatives or projects if needed

🎯 Requirements

• Bachelor's degree in a technical field; engineering or computer science is preferred • 3+ years of experience as a support or development engineer for a Platform as a Service Provider or Hosting Service • 5+ years of experience working with Linux, or Unix operating systems • Experience working with hosted applications, or large scale application deployments • Experience with Kubernetes, containers, openvswitch, JBoss, Tomcat, Go, Angular.js (web frameworks), Python (web frameworks), .NET and RESTful APIs • Good understanding of Linux tools, with an emphasis on curl, strace, wireshark and using git • Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates • Strong troubleshooting skills and a passion for problem solving and investigation • Ability to multitask, prioritise and work under pressure • Knowledge of support systems and tools considered an advantage • Familiarity with technologies like Red Hat OpenShift Container Platform, containers, and Ansible cloud management • Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus • Excellent reading and writing skills in English; fluent English language skills are preferred • Red Hat Certified Engineer - Preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!