Business Account Coordinator

Job not on LinkedIn

🔥 13 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $38.8k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Redwing Shoes

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🛒 Retail

👗 Fashion

Manufacturing • Retail • Fashion

Redwing Shoes is a leading American footwear company that specializes in manufacturing and selling high-quality work and lifestyle boots and shoes for both men and women. Established in 1905, the company offers a wide range of products, including safety toe shoes, waterproof boots, and classic moccasins, as well as accessories like socks, hats, and shoe care products. Redwing Shoes is known for its durable and rugged designs, catering primarily to workers and heritage footwear enthusiasts. The company also provides repair services and maintains a strong focus on heritage style and quality craftsmanship.

📋 Description

• Deliver remarkable customer service to Industrial Customers and Retailers • Collaborate with the Industrial Team to assist in account management • Provide timely, friendly, and knowledgeable service • Educate and assist customers about product and services • Assist with Ecomm online orders

🎯 Requirements

• High school diploma or equivalent required • Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role • Experience resolving customer inquiries and providing support through phone, email, and other communication channels • Experience managing detailed information, maintaining accurate records, and working within multiple systems • Demonstrated ability to deliver exceptional customer service with professionalism, empathy, and a solutions-oriented approach • Strong problem-solving, organizational, and time-management skills with attention to detail • Excellent verbal and written communication skills and the ability to build positive relationships with customers and internal business partners • Ability to support account setup, maintenance, and customer program administration while managing multiple priorities • Ability to work independently and collaboratively in a team environment • Ability to investigate and resolve customer concerns in a timely and professional manner • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook • Experience using CRM platforms, preferably Salesforce • Experience working with order management systems and customer service applications

🏖️ Benefits

• medical, dental, and vision coverage • health savings and flexible spending accounts • life and disability insurance • generous paid time off and holidays • 401(k) match • employee discounts • well-being benefits like free EAP services • financial planning assistance • well-being coaching