Senior Manager, Account Manager – U.S. Army Sustainment, Customer Success

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Serve as the primary customer interface for U.S. Army sustainment accounts, delivering responsive, high‑quality customer service and support • Build and maintain strong relationships with Army end users, program offices, sustainment commands, and supporting OEM/contractor teams • Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams • Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through • Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance • Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented • Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust • Conduct regular in person and remote briefings, reviews, and touchpoints with Army partners to maintain visibility and alignment • Maintain accurate records of customer interactions, requirements, opportunities, and risk areas • Ensure compliance with all DoD, Army, and corporate policies related to ethics, security, and information handling • Develop and maintain customer sales forecasts and achieve Customer segment orders / sales plans for Spare Parts, GSE, MRO and Strategic Long Term Agreements • Responsible for leading the CSM team to ensure continued marketing/selling Collins Aerospace aftermarket products and services to assigned customers • Identify business opportunities and develop strategies for achieving business objectives • Manage the customer segment strategy by understanding the marketplace and competition, identify, develop and execute initiatives to maximize market sector sales and margin growth (protect and grow).

🎯 Requirements

• Typically requires a University Degree and minimum 10 years of prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience • 8+ years of experience in sales related to aerospace or aviation activities • Previous Military sales experience with OEM and US government customers required • Experience developing and closing significant long term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements • Experience presenting and interacting with executive leadership • Must have experience in reporting on all types of business metrics with clear knowledge on how to improve business performance • Must have a comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices • Must have the ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel.

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • And more!