Senior Product Designer – Customer Success

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refurbed

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

📋 Description

• Shape end-to-end delivery and post-purchase experience • Own UX of AI-augmented support experience • Decide on priority problems to solve backed by customer understanding • Collaborate across squads to maintain coherent experience • Balance customer needs with partner delivery capabilities

🎯 Requirements

• 5+ years of experience designing intuitive digital products. • Experience working in ambiguous spaces. • Use of AI to enhance work quality. • Experience designing across complex systems or partners. • Ability to challenge constraints for customer benefit. • Data or research-driven decision making. • Presentation and defense of design decisions. • Collaboration with product and engineering teams.

🏖️ Benefits

• Dedicated learning budget for personal growth • Private sessions with mental health experts • Internal workshops for skill development • Flexibility in remote work options • Enjoy office weeks for team-building events