Customer Service Representative, Property/Non-Life Insurance

🕒 November 8, 2025

🏢 Essen – Onsite

💵 €13 - €14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🗣️🇩🇪 German Required

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Logo of regiocom SE

regiocom SE

WebsiteLinkedIn

5001 - 10000 employees

Founded 1996

⚡ Energy

🤝 B2B

🏢 Enterprise

Energy • B2B • Enterprise

regiocom SE is a German business-to-business provider of IT, software and customer-care services focused on the energy sector. The company offers BPO processes for grid operators and energy suppliers, market transparency and regulatory services (e. g. , MaStR, IDA feed-in billing), cloud and IT services, service-center operations, and bespoke software development for energy document standards. regiocom positions itself as an experienced, enterprise-focused partner for utilities and other organizations needing integrated IT, regulatory and customer service solutions.

📋 Description

• Advise and support our customers on all matters related to motor vehicle insurance • Handle inquiries via phone and e-mail • Assist with claims processing and settlement • Maintain the customer database and document customer interactions • Actively contribute to optimizing customer service processes

🎯 Requirements

• Ideally some first experience in customer support, preferably in the insurance sector • Excellent German communication skills • Strong service orientation and empathy when dealing with customers • Team player with an independent and structured working style

🏖️ Benefits

• Long-term security – permanent employment contract from day one • Salary paid on time • Time off matters – tiered vacation entitlement of up to 30 days • Intensive, fully paid on-site training and ongoing support from subject-matter contacts, trainers and coaches • Work–life balance – predictable shift scheduling • Bike parking spaces for early risers • Employee discounts at numerous online shops • Commuter benefits: subsidised public transport pass (contribution toward the Deutschlandticket) + company bike leasing • Progress through our training program “Talent”

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