Senior Salesforce Application Administrator, CPQ

🕒 May 5

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Collaborate closely with other Financial Applications administrators, Salesforce admins, developers/engineers, and technical analysts to align on solution design, release readiness, and shared platform standards. • Contribute strategic input and participate in CPQ and pricing/packaging roadmap planning, including evaluating tradeoffs, identifying risks, and recommending scalable platform approaches. • Provide guidance and light mentorship to more junior administrators (within Financial Applications and the broader Salesforce admin team ), including peer reviews, best-practice coaching, and support for consistent configuration standards. • Alongside other CPQ Admins, lead CPQ solution design for new pricing initiatives, working with technical analysts to translate business requirements into scalable configurations. • Administer and enhance Salesforce CPQ (product catalog, bundles, pricing, renewals/amendments) including Advanced Approvals. • Build and maintain scalable products and pricing/packaging models that enable accurate quoting and a clean downstream order/billing experience. • Design and implement complex automation and calculations using Price Rules, Product Rules, Quote Calculator Plugin (QCP), and Flows to support subscription pricing, proration , discounting, and multi-year scenarios. • Design CPQ solutions with awareness of downstream systems and integrations (including Zuora), partnering with integration owners to ensure changes are compatible with existing quote-to-cash flows. • Alongside Technical Analysts, manage CPQ delivery lifecycle for project-based work: intake and requirements, solution design, documentation, build, unit testing, UAT coordination, deployment, and post-release support. • Support disciplined delivery practices including work intake and tracking (e.g. Jira), and reliable deployment processes for CPQ changes (e.g. using Prodly for metadata and data deployments where applicable). • Provide daily CPQ administration and internal user support (triage and resolve tickets), troubleshoot issues end-to-end, perform root-cause analysis, and address tech debt and platform health items. • Create and maintain CPQ documentation, communicating changes to various internal teams as needed. • Serve as a CPQ and quote-to-cash subject-matter expert, collaborating across Deal Desk, Sales Operations, Pricing, Finance, and Engineering to drive continuous improvement and scalable operating practices. • Ensure security and compliance: profiles/permission sets, field-level security, audit readiness, and adherence to data handling standards.

🎯 Requirements

• 3+ years of experience with full-cycle Salesforce CPQ design and development in a production environment (from requirements through deployment and support). • 3+ years of experience developing on Salesforce Sales Cloud, including automation and configuration supporting sales processes. • Deep hands-on expertise with Salesforce CPQ features including product/bundle setup, Product Rules, Price Rules, discounting, renewals/amendments, and Advanced Approvals. • Strong understanding of SaaS quote-to-cash (packaging, subscription pricing, quoting, approvals, contracting, ordering, renewals) and how CPQ changes impact downstream systems (e.g. Zuora Billing, Zuora Revenue, Workday Financials). • Experience building and maintaining complex automation using Flows and CPQ tooling; working knowledge of SOQL and the Quote Calculator Plugin (QCP) for advanced quoting logic. • Excellent collaboration, communication, and prioritization skills, with experience balancing project-based delivery with daily maintenance and support. • Experience supporting and delivering solutions for a mid-size to large organization (e.g. 500+ employees) and various internal stakeholder groups. • Bachelor’s degree or equivalent practical experience.

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Parental leave for primary and secondary caregivers • Flexible work arrangements • Two, week-long company breaks per year • Additional time off • Long-term incentive program • Training investment program