RELO Direct, Inc.
Real Estate • Transport • Enterprise
RELO Direct, Inc. is a global mobility company that specializes in providing comprehensive relocation management services to corporations, government agencies, and organizations around the world. With a reputation for delivering superior results and high client satisfaction, the company focuses on thought leadership and effective collaboration with its clients. RELO Direct is a subsidiary of Leading Real Estate Companies of the World, which connects the company to an extensive network of independent residential brokerages. This affiliation supports its ability to offer tailored relocation solutions backed by market-leading real estate expertise. Since 1992, RELO Direct has been helping HR and talent leaders manage employee relocations with confidence and efficiency, fostering a culture of learning and collaboration through its unique forums such as the Global Mobility Roundtable and Annual Corporate Forum.
Member Success Support Administrator
Job not on LinkedIn
1 hour ago
RELO Direct, Inc.
Real Estate • Transport • Enterprise
RELO Direct, Inc. is a global mobility company that specializes in providing comprehensive relocation management services to corporations, government agencies, and organizations around the world. With a reputation for delivering superior results and high client satisfaction, the company focuses on thought leadership and effective collaboration with its clients. RELO Direct is a subsidiary of Leading Real Estate Companies of the World, which connects the company to an extensive network of independent residential brokerages. This affiliation supports its ability to offer tailored relocation solutions backed by market-leading real estate expertise. Since 1992, RELO Direct has been helping HR and talent leaders manage employee relocations with confidence and efficiency, fostering a culture of learning and collaboration through its unique forums such as the Global Mobility Roundtable and Annual Corporate Forum.
📋 Description
• Provides operational and administrative backbone for the Member Success team, owning onboarding logistics, renewals coordination, CRM/TEAMS hygiene, contract packet preparation, ticket triage, scheduling, and reporting. • Ensures day-to-day excellence and consistent membership experience across brands and regions. • Coordinate onboarding/offboarding checklists, welcome materials, credentials, and handoffs to programs. • Prepare renewal notices, tracking sheets, and exclusivity maps; route agreements for signature and archive fully executed copies. • Maintain member records, contact roles, and service notes; update changes. • Ensure CRM accuracy: accounts/contacts, health fields, activities, next steps; dedupe and enforce naming conventions. • Manage TEAMS folders, templates, SOPs, and collateral; keep current versions visible and searchable. • Log and track tickets/requests; uphold SLAs and escalate risks to regional leads. • Produce weekly/monthly dashboards (retention, ARPA signals, adoption, onboarding time, ticket SLAs, data completeness).
🎯 Requirements
• 2–4+ years in administrative support, customer/member operations, or coordinator role. • High attention to detail, strong organization, and dependable follow-through. • Comfortable with CRM (HubSpot), Office productivity tools, and TEAMS/SharePoint. • Experience with e-signature platforms and basic contract routing. • Clear written/verbal communication; service-oriented and calm under pressure. • Real estate or professional network experience helpful; confidentiality and data-privacy awareness required.
🏖️ Benefits
• Fully Remote
Apply NowSimilar Jobs
Yesterday
Contract Administration Specialist managing review and processing of financial contractual documents. Collaborating with cross-functional teams with strong attention to detail and accuracy.
November 25
People & Culture Specialist handling payroll, employee records, and onboarding in Esusu's remote team. Supporting HR operations and ensuring data accuracy in a fast-paced environment.
November 21
Administration Assistant providing daily support to CEO and managing communication and documentation. Central role for managing financial administration and project correspondence in an engineering team.
November 20
HubSpot Administrator supporting Sales and Marketing teams in a 100% remote position. Focused on backend operations and occasional front-end support.
November 19
n8n Tech Lead at AI-powered workflow automation platform transforming enterprise operations. Leading technical evolution and mentoring engineers for scalable systems and automation architecture.