Research Account Manager

Job not on LinkedIn

🕒 May 20

🗽 New York, Pennsylvania, +1 more states – Remote

🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $65.6k - $109.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Account Managers – Research (AMs) are responsible for retaining and growing Elsevier's journals and books business across a defined portfolio of academic and research institutions through renewals, upsell/cross-sell, and new sales. • AMs are responsible for managing customer relationships and leveraging internal and external resources to drive growth. • Pre-sale: Responsible for developing account plans to support revenue goals, including identifying key stakeholders, understanding the budget process, and conducting SWOT analysis, account risk assessment, and opportunity planning. • Sales: Conducts needs analysis, qualifies leads, and progresses new business through the sales stages to close. • Post-sales: Ensures a timely, process-driven handoff to CSM. • Works closely with CSM to leverage customer insights and drive additional sales activities. • Renewals: Manages and closes renewals on time and on budget, maximizing cross-sell and upsell opportunities through early planning, risk assessment, and effective use of resources to minimize risk.

🎯 Requirements

• Bachelors degree or equivalent experience required; advanced degree preferred • 3+ years of sales or account management experience, including account planning, account growth, and cross-sell/upsell. • Experience selling content, technology, or similar offerings preferred • Experience working with academic, research, or institutional customers preferred • Able to operate at operational, tactical, and strategic levels. • Self-motivated and driven. • Ability to manage competing priorities from various stakeholders. • Demonstrated ability to build strong relationships with multiple internal and external stakeholders, including senior-level decision makers. • Proven communication (verbal and written) and presentation skills. • Experience working in a global, highly matrixed organization.

🏖️ Benefits

• Health benefits: medical, dental, and vision coverage • Retirement benefits: 401(k) with match and Employee Share Purchase Plan • Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs • Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity • Family benefits: parental leave, adoption, and surrogacy support • Savings accounts: HSA, FSA, dependent care, and commuter benefits • Paid time off, plus volunteer and Employee Resource Group participation days