Enablement Manager – CXG, Customer Experience & Growth

Job not on LinkedIn

🕒 January 12

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Remofirst

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

HR Tech • Compliance • SaaS

Remofirst is a full-service Employer of Record (EOR) company that facilitates global employment solutions for businesses. It allows companies to employ talent in over 180 countries without establishing multiple international entities. Remofirst provides a range of services including global payroll management, onboarding, and managing international employees and contractors, ensuring compliance with local legal requirements. The company also offers international health insurance, assistance with visas and work permits, and comprehensive workforce management solutions, all aimed at simplifying the process of hiring and managing global talent. Remofirst is a versatile platform tailored to meet the needs of startups and large enterprises for smooth global expansion and efficient HR management.

📋 Description

• Equip the Customer Experience & Growth organization with the knowledge, tools, and capabilities needed to operate at scale and deliver consistent, high-quality outcomes. • Support teams across Support, Hiring, Offboarding, Customer Success (CSM), Vendor Management, and Program Management, with a strong focus on product enablement, new processes and systems adoption, AI-enabled support solutions, and ongoing role-specific upskilling. • Act as the connective tissue between strategy, product changes, and frontline execution. • Ensure enablement supports both day-to-day execution and strategic change initiatives. • Design and execute enablement programs aligned with CXG priorities and business goals. • Partner with CXG leadership to identify capability gaps and enablement needs across teams. • Enable teams on new or updated processes, workflows, product features, compliance requirements, and system changes. • Track enablement effectiveness using metrics such as adoption and usage, time-to-proficiency, and error reduction.

🎯 Requirements

• Experience in enablement, operations, CX, or a related role • Strong ability to simplify complex product and process changes in fast-paced, scaling environments • Excellent written and verbal communication skills • Strong organizational skills and attention to detail • Proven ability to collaborate effectively in a remote-first, globally distributed environment • Proactive by nature: you anticipate challenges, take the initiative, and consistently seek improvements. • 2+ years of experience in Account Management, Customer Success or Customer Support roles, ideally within an HR Tech SaaS environment. Experience as HR Business Partner or in HR operations is also highly relevant • Familiarity with LMS tools, knowledge bases, QA, or enablement platforms • Experience enabling AI-driven workflows or automation solutions • Exposure to global or distributed teams. • High agency: you proactively identify gaps and take ownership • Outcome-focused: you care about adoption, not just delivery • Systems thinker: you understand how product, process, and people connect • Change-oriented: you enjoy helping teams evolve and grow

🏖️ Benefits

• Competitive compensation • Best-in-class tools • Growth resources to succeed • Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.