Call Centre Agent

πŸ”₯ 1 hour ago

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Logo of Remote Recruitment

Remote Recruitment

11 - 50 employees

Founded 2018

🎯 Recruiter

🀝 B2B

Recruitment β€’ B2B

Remote Recruitment is a company that provides recruitment services focused on hiring remote and distributed talent. The firm helps employers source, screen, and place candidates for remote roles, supporting distributed teams with hiring processes and candidate management. (Available website text contained only styling/CSS and no content; the description is based on the company name and common industry practice.

πŸ“‹ Description

β€’ Handle a high volume of inbound and outbound calls professionally and efficiently β€’ Resolve customer queries, complaints, and requests within agreed timeframes β€’ Accurately capture and update all call information in the CRM system β€’ Follow approved scripts and call flows while adapting naturally to each conversation β€’ Achieve daily and weekly call handling and quality assurance targets β€’ Escalate complex issues to the appropriate supervisor or department β€’ Maintain a courteous, professional, and solution-focused approach at all times

🎯 Requirements

β€’ 2+ years of experience in a call centre or telephonic customer service role β€’ Clear, confident, and professional verbal communication skills β€’ Comfortable working in a fast-paced, target-driven environment β€’ Proficiency with CRM systems and basic computer applications β€’ Reliable home office setup with a stable internet connection and quality headset β€’ Patient, resilient, and solution-oriented under pressure β€’ Ability to work shifts if required β€’ Matric certificate required

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