Manager, Onboarding Operations

🔥 0 minutes ago

🌐 Argentina, Brazil, +1 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

💵 $46.3k - $130.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Manage a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. • Lead, coach and mentor Onboarding Operations Specialists. • Own team performance, delivery quality, operational targets and service standards. • Manage motivation, feedback, performance reviews, difficult conversations and conflict resolution. • Act as an escalation point for complex employee onboarding and operational challenges. • Collaborate with Managers globally to drive operational change and share good practice. • Use data to track performance, capacity, quality and risk, providing recommendations to leadership. • Improve onboarding processes, operational controls, and employee and customer experience. • Serve as a subject-matter expert on global employee onboarding and escalations. • Support reporting, audit, compliance and data-integrity initiatives. • Identify and prioritize opportunities to simplify, standardize or automate workflows. • Lead adoption of approved AI and automation tools, including training, controls and human oversight. • Partner with operational excellence, data and technical specialists to define requirements, test solutions and support implementation. • Measure whether changes improve efficiency, accuracy, quality, capacity, employee experience or customer outcomes. • Take initiatives from scout to scale and implement sustainable solutions. • Report to the Senior Manager, Onboarding Operations.

🎯 Requirements

• Demonstrated people-management experience in a high-volume operational environment. • Experience developing scalable operational processes while maintaining high standards of quality, compliance and employee and customer experience. • An understanding of employment and/or labour laws, benefits, payroll processes and employment contracts across multiple countries, or the ability to learn these quickly. • Strong stakeholder-management skills and clear communication during complex or sensitive situations. • Strong operational judgement, balancing compliance requirements, team capacity, service quality and scalable delivery. • Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements. • Comfortable using AI and automation tools to improve productivity, service quality and operational consistency. • Able to identify repetitive work and process friction suitable for automation or AI-assisted workflows. • Experience leading change and helping teams adopt new tools or ways of working. • Able to partner with technical, data or automation specialists to define operational requirements, test solutions and support adoption. • Sound judgement in the responsible use of AI, including data privacy, security, compliance, accuracy and appropriate human oversight. • Calm under pressure and able to hold difficult conversations, resolve conflict and escalate appropriately. • Pragmatic, flexible and able to operate independently in a fast-paced, international and high-growth environment. • International people operations or HR generalist experience would be well regarded. • Writes and speaks fluent English; fluency in an additional language is a bonus. • Experience working remotely is considered a plus, but is not required. • CV and application must be submitted in English.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • budget towards co-working spaces, learning and wellness (including gym memberships) • mental health support services • stock options • home office budget & IT equipment • life-work balance • Employee resource groups (Women, Disability, Queer, Minorities in Tech) • Accommodation support during interviews and beyond