Senior Customer Success Manager, MM/ENT

🔥 0 minutes ago

🏈 North America – Remote

💵 $46.6k - $131.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Accelerate revenue acquisition and expansion by delivering value-based consultations and tailored product demonstrations • Show prospective and current clients how they can achieve their goals using Remote’s offerings • Serve as a trusted business partner for complex, enterprise-level opportunities • Leverage subject matter expertise on Remote’s offerings and global workforce trends to create thought leadership collateral • Identify and spearhead strategic initiatives to enhance team capabilities, particularly in consultative sales • Build cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams • Maximize organizational alignment across teams • Lead development and enablement opportunities for the wider Customer Success organization • Share key learnings • Coach and mentor junior team members • Report to the Manager, Customer Success

🎯 Requirements

• Extensive experience as a Senior CSM • Ability to anticipate portfolio risks early and adjust strategic plans autonomously • Experience driving retention and expansion outcomes with minimal oversight • Ability to own end-to-end mitigation and account plans • Ability to proactively escalate complex issues with proposed solutions • Strategic communication and stakeholder management skills • Experience mentoring peers on customer communication, stakeholder management, and disciplined follow-up • Ability to diagnose underlying portfolio friction and build repeatable account plans • Ability to navigate tough customer conversations proactively • Experience building and sharing repeatable AI and automation workflows • Ability to drive multi-product adoption through structured planning • Fluent written and spoken English • Well-structured communication skills in speaking and writing • Submit application and CV in English • Prior employment verification check

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • budget towards co-working spaces, learning and wellness (including gym memberships) • mental health support services • stock options • home office budget & IT equipment • life-work balance support • employee resource groups (Women, Disability, Queer, Minorities in Tech) • accommodations during interviews and beyond