2nd Line Infrastructure Support Engineer

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Provide Level 2 support for infrastructure-related incidents and service requests • Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365 • Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions • Investigate networking issues involving DNS, DHCP, and TCP/IP • Escalate complex technical issues to senior engineers or third-party vendors when required • Maintain accurate technical documentation, procedures, and knowledge base articles • Support hardware deployments, upgrades, and routine infrastructure maintenance • Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents • Assist with ongoing infrastructure improvement projects and technology upgrades

🎯 Requirements

• Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or similar technical role • Strong knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365 • Good understanding of networking fundamentals, including DNS, DHCP, and TCP/IP • Experience supporting physical and virtual infrastructure environments • Strong troubleshooting and problem-solving abilities • Excellent communication and stakeholder management skills • Full UK Driving Licence • Desirable: experience with backup technologies such as Veeam • Desirable: exposure to endpoint security and monitoring platforms • Desirable: knowledge of VMware and/or Hyper-V virtualisation technologies • Desirable: experience supporting Cisco Meraki networking solutions • Desirable: relevant industry certifications, such as Microsoft Certifications, CompTIA A+, CompTIA Network+, or CompTIA Server+

🏖️ Benefits

• Competitive salary based on experience • Opportunity to work with modern infrastructure technologies • Exposure to a broad range of infrastructure and networking projects • Ongoing professional development and certification support • Collaborative and supportive technical environment • Long-term career progression opportunities within a growing organisation