Client Success Manager – Digital Media

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Build and maintain strong relationships with enterprise clients • Act as the primary point of contact for key customer accounts • Manage day-to-day client communications and requests • Ensure services are delivered in line with agreed SLAs • Coordinate internal teams to deliver outstanding client outcomes • Manage client onboarding and implementation activities • Resolve client issues quickly and professionally • Support invoicing, billing queries and contractor coordination where required • Identify opportunities to improve customer satisfaction and retention • Communicate new products, services and business updates to clients • Utilise AI tools to improve communication, reporting and administrative efficiency

🎯 Requirements

• 5+ years' experience in Client Services, Account Management or Customer Success • Experience managing enterprise or strategic customer relationships • Excellent interpersonal and communication skills • Proven ability to manage multiple client priorities simultaneously • Experience working with CRM and project management platforms • Strong commercial awareness and problem-solving skills • Comfortable working in a fast-paced, technology-driven environment • Desirable Experience within SaaS, digital media or technology businesses • Knowledge of project delivery processes • Familiarity with Asana, Notion, Everhour or similar tools • Experience incorporating AI tools into daily workflows

🏖️ Benefits

• Remote-first working • Opportunity to work with leading international brands • A collaborative and innovative culture • Career progression within a rapidly growing technology business