Lead Administration and Operations Assistant

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Coordinate the day-to-day administration of ongoing programmes and projects. • Maintain schedules, trackers and operational documentation. • Monitor attendance, progress and programme activity. • Ensure administrative processes are completed accurately and on time. • Handle day-to-day operational queries and escalate more complex issues where necessary. • Support the smooth delivery of multiple concurrent projects. • Act as a key point of contact for clients via phone and email. • Build positive relationships and provide an excellent customer experience. • Understand client requirements and coordinate appropriate solutions. • Manage incoming enquiries and ensure prompt responses. • Support the onboarding process for new clients and stakeholders. • Liaise with internal teams to ensure work is delivered efficiently. • Manage shared inboxes and telephone enquiries. • Maintain accurate records and databases. • Prepare reports, trackers and operational documents. • Coordinate meetings, schedules and appointments. • Ensure documentation is accurate and up to date. • Update website content, including text, dates and information. • Carry out regular website checks to ensure information remains accurate. • Liaise with technical teams regarding website updates when required. • Assist with distributing newsletters and marketing communications. • Support communication through platforms such as WhatsApp and email. • Ensure communications remain professional and consistent. • Provide additional administrative support across the business as required.

🎯 Requirements

• 1-2+ years experience in an administration, operations or coordinator role. • Strong customer service experience. • Excellent written and verbal English communication skills. • Experience handling high volumes of emails and telephone enquiries. • Strong organisational and time management skills. • High level of accuracy and attention to detail. • Confident using Microsoft Excel or Google Sheets. • Experience managing shared inboxes. • Technical Skills Experience with some or all of the following would be beneficial: Microsoft Office or Google Workspace, CRM systems, Shared inbox management, Website content management (basic front-end updates), Communication platforms such as WhatsApp, Email marketing platforms (desirable), AI tools such as ChatGPT or Claude to improve productivity and efficiency.

🏖️ Benefits

• Fully remote position • UK working hours • Join a growing, supportive team • Varied role with plenty of responsibility • Opportunity to develop your operational and client management skills • Long-term career opportunity with an expanding business