Client Delivery Operations

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• As a Client Delivery Operations teammate, you will help move client work forward across onboarding, configuration, feature rollouts, issue resolution, product adoption, and ongoing delivery. • Work with account managers, product, engineering, support, and clients. • Own day-to-day execution for client workstreams such as onboarding, configuration, feature rollouts, updates, and operational requests. • Turn unclear client needs or internal discussions into clear actions, priorities, owners, and next steps. • Keep delivery moving by coordinating with account, product, engineering, support, and operations teams. • Investigate client issues by gathering context, checking configuration, reproducing problems where possible, and identifying likely blockers. • Communicate with clients and internal teams in a way that builds confidence and reduces confusion. • Improve delivery playbooks, checklists, templates, and operating habits as patterns emerge.

🎯 Requirements

• High ownership. • High agency. • Strong written communication and the ability to translate between client language, product reality, and technical constraints. • Comfort with ambiguity, shifting priorities, and problems that are not neatly defined at the start. • Technical mindedness. • Good judgment about what needs action now, what needs deeper investigation, and what needs escalation. • Ability to manage multiple workstreams without losing the thread. • Practical AI usage. • Standards and performance honesty. • Outcome orientation. • Experience in client operations, product operations, implementation, delivery, support, customer success, or technical account management (nice to have). • Experience with SaaS platforms, integrations, CMS tools, or developer-facing products (nice to have). • Experience working with sports, media, content, or live digital products (nice to have).

🏖️ Benefits

• 33 Days Paid Leave