Operations Support Coordinator, US Healthcare

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Monitor and follow up on unconverted therapy sessions and outstanding operational tasks. • Manage scheduling updates, changes, and adjustments within CentralReach. • Communicate scheduling changes and service updates professionally with staff and families via email and text. • Process, track, and route DMAS forms and other required documentation for clinical review and signatures. • Support employee offboarding processes, including updating internal systems, removing system access, and maintaining accurate personnel records. • Perform routine data entry while maintaining a high level of accuracy. • Update operational trackers, reports, and internal databases. • Follow up on outstanding documentation and operational action items with staff and families. • Assist with quality assurance activities to ensure operational processes remain compliant and up to date. • Work collaboratively with internal departments to support smooth day-to-day service delivery.

🎯 Requirements

• Previous **administrative, operations support, healthcare administration, or coordination** experience is **essential.** • Experience within **healthcare, behavioural health, ABA services, medical administration**, or a similar environment will be **highly advantageous**. • Previous experience working with **CentralReach** will be highly beneficial. • **Excellent written and verbal English** communication skills with impeccable spelling and grammar. • Strong **organisational and time management skills** with exceptional **attention to detail**. • Proven ability to **manage multiple recurring tasks** **while meeting deadlines**. • Comfortable working across **multiple systems simultaneously.** • **Strong data entry skills** with a high degree of accuracy. • Proactive, self-motivated, and able to **work independently with minimal supervision.** • Strong problem-solving skills with a **process-driven mindset.** • **Professional, dependable, and committed** to delivering high-quality operational support. • Intermediate to advanced proficiency in **Microsoft Office, particularly Excel, Outlook, and Word.**