Operations Associate

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Help keep high-volume sports content accurate, timely, professional, and trusted. • Work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement. • Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorization, and brand consistency. • Spot, describe, and escalate issues clearly before they become client or user problems. • Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. • Maintain clear handovers, incident notes, support updates and QA records. • Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. • Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

🎯 Requirements

• Exceptional attention to detail • High agency • Clear written English and calm issue explanation • Reliability and follow-through • Strong judgment under pressure • Outcome ownership • Curiosity about systems • Comfort using AI and tools to improve work • Interest in sport, media, digital content, SaaS, or live operations • Nice to have: Experience in content QA, customer support, live operations, editorial, proofreading, or moderation. • Nice to have: Experience working in a fast-paced operating environment. • Nice to have: Exposure to SaaS, sports, media production, CMS tools, or publishing workflows. • Nice to have: Examples of improving a checklist, workflow, support process, or QA process.

🏖️ Benefits

• 33 Days Paid Leave