Senior Customer Success Manager

🔥 12 hours ago

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RemotePass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $5.5M Series A - RemotePass on 2024-03

HR Tech • SaaS • B2B

RemotePass is a cloud-based platform that helps companies onboard, manage, and pay global and local workforces, including contractors, Employer of Record (EOR) employees, and direct hires. It streamlines HR, payroll, compliance, benefits, and expense management (including company-issued SpendCards) across 150+ countries, offers integrations with common HR and accounting tools, and provides security and compliance features like SOC2 and GDPR adherence. RemotePass positions itself as an all-in-one HR & payroll SaaS for businesses scaling internationally.

📋 Description

• Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass. • Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals. • Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues. • Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth. • Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development. • Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services. • Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives. • Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

🎯 Requirements

• 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms. • Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey. • Exceptional interpersonal and communication skills. • Proven ability to build strong customer relationships and drive customer satisfaction. • Analytical mindset with the ability to gather insights from data to make informed decisions. • Ability to manage multiple accounts and priorities in a fast-paced environment. • Comfortable working US Eastern Time (EST) hours, regardless of your physical location. • Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

🏖️ Benefits

• Be part of a fast-growing global company revolutionizing remote work management. • Work in a collaborative and inclusive environment that values innovation and creativity. • Opportunities for professional growth and development. • Competitive, uncapped variable compensation tied directly to the accounts you grow.