Customer Success Manager

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Manage and grow relationships with a portfolio of customers, acting as their primary point of contact • Engage proactively to understand each customer's goals and challenges, and build clear, measurable success plans • Ensure high retention, renewal, and satisfaction levels across the full customer lifecycle • Monitor customer health metrics, track success KPIs, and report customer outcomes to leadership • Identify churn risk early and lead recovery plans; identify and progress expansion and upsell opportunities • Maintain complete, accurate customer and renewal data in HubSpot • Advocate for the customer inside and provide structured product feedback to the team • Onboard new customers: configure their account, run training, and drive successful adoption • Conduct regular check-ins, account reviews, and quarterly business reviews (QBRs) via zoom to assess progress and plan next steps • Own renewals and maintain accurate renewal forecasts • Identify upselling and cross-selling opportunities, partnering with Sales to grow accounts • Manage customer inquiries and tickets in HubSpot Service Hub, meeting SLA targets • Log all communication, risks, actions, and renewal activity in HubSpot, and use that data to prioritise outreach • Serve as the liaison between customers and internal teams (Product, Sales, Support), and manage escalations to fast resolution

🎯 Requirements

• 3+ years of experience as a Customer Success Manager, Account Manager, or in a customer success / client success role • Demonstrated responsibility for customer retention and renewals • Hands-on experience with HubSpot, or another major CRM, with the ability to get up to speed on HubSpot quickly • Ability to manage multiple accounts at different lifecycle stages, and to analyse customer data and usage trends to spot risk early • Strong interpersonal and communication skills in written and spoken English, and confidence running customer meetings over video/zoom • Excellent problem-solving with a proactive, customer-focused mindset, you go to customers before they come to you • Strong organisational and time-management skills • Available to work Australian business hours from the Philippines

🏖️ Benefits

• Competitive salary • Paid time off • Direct involvement with an international enterprise software business and customers across several countries • Exposure to HubSpot and modern customer-success technology • Real opportunities for increased responsibility and career progression • A collaborative, fast-paced, high-performance culture focused on innovation, transparency, and continuous learning.