Sales, Customer Success Specialist

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RunRemote

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design.

📋 Description

• Identify and prospect new corporate catering opportunities through LinkedIn, email outreach and other sales channels. • Build and maintain prospect lists using tools such as LinkedIn, Apollo or similar platforms. • Develop personalised outreach that feels authentic and relationship-driven rather than generic. • Respond promptly to inbound catering enquiries and convert them into catering bookings. • Manage the customer journey from initial enquiry through to post-order follow-up. • Build strong, long-term relationships with office managers, executive assistants, personal assistants and workplace coordinators. • Proactively check in with existing customers to encourage repeat business and strengthen customer loyalty. • Follow up after each catering order to gather feedback and ensure an outstanding customer experience. • Handle customer enquiries relating to catering options, dietary requirements, allergies, invoices and general information. • Resolve customer concerns and coordinate solutions for delivery or order-related issues. • Maintain accurate customer records, notes and activity within the CRM. • Segment customers and develop ongoing engagement strategies for high-value accounts. • Work closely with internal teams to ensure orders are fulfilled smoothly. • Collaborate with your manager to refine outreach messaging, sales strategies and customer engagement processes. • Use AI tools to improve productivity while ensuring all customer communication remains personalised and high quality.

🎯 Requirements

• At least 5 years of solid experience in sales development, business development, lead generation, inbound and outbound sales or a similar client-facing role. • Experience managing the full customer lifecycle from prospecting through to after-sales support. • Experience building prospect lists through online research and LinkedIn. • Excellent written and verbal English communication skills. • Ability to write highly personalised customer emails rather than generic sales templates. • Strong relationship-building and customer engagement skills. • Confident handling customer enquiries and resolving issues professionally. • Highly organised with exceptional attention to detail. • Ability to manage multiple customer conversations and priorities simultaneously. • Strong problem-solving skills with a customer-first mindset. • Comfortable working independently in a remote environment. • Proficiency with LinkedIn Premium, Apollo, MailSuite or similar prospecting tools. • Experience using Google Workspace, Notion, Slack, Superhuman Mail and modern workplace collaboration tools. • Experience using AI tools to enhance productivity while maintaining personalised communication.

🏖️ Benefits

• Great opportunities for career growth • Opportunity to work in an amazing environment