Wing Assistant
501 - 1000 employees
🤝 B2B
☁️ SaaS
⚡ Productivity
💰 $2.1M Seed Round on 2022-03
B2B • SaaS • Productivity
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Customer Success Manager
🔥 0 minutes ago
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Wing Assistant
501 - 1000 employees
🤝 B2B
☁️ SaaS
⚡ Productivity
💰 $2.1M Seed Round on 2022-03
B2B • SaaS • Productivity
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
📋 Description
• Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback • Develop and deliver coaching plans tailored to individual performance metrics and team goals • Collaborate with leadership on team skill development, training needs, and continuous improvement • Lead training sessions and skill refreshers to reinforce best practices and performance standards • Maintain standardized coaching documentation and feedback tools • Track, report, and analyze coaching effectiveness and performance trends
🎯 Requirements
• Experience coaching Customer Success Managers, Account Managers, or similar roles • Solid foundation in **quality assurance** and structured feedback delivery • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply • Excellent communication, facilitation, and coaching skills • Familiarity with CRMs and performance coaching tools • Must be able to work in a **hybrid setup** and align with a **US time zone (night shift)** schedule • **Must present original coaching/training materials** during the hiring process
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