Customer Retention Specialist

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R16k - R22k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Speak with customers who have requested to cancel and understand the reason behind it • Offer suitable alternatives, plan changes, or resolutions to keep the account open • Follow up on at-risk accounts flagged by the wider team • Record outcomes and cancellation reasons accurately in the CRM • Share recurring themes and feedback with the account and product teams • Meet monthly retention and call quality targets

🎯 Requirements

• Two or more years in customer service, retention, or account management • Clear, neutral spoken and written English • Familiarity with CRM systems such as HubSpot, Zoho, or Salesforce • Comfortable handling objections without becoming pushy • A quiet home workspace, a reliable computer, and stable fibre or LTE internet • Availability 09:00 to 17:00 UK time (11:00 to 19:00 SAST)

🏖️ Benefits

• 100% remote — work from anywhere in South Africa • UK working hours with your evenings free • Paid UK public holidays and annual leave • Long-term placement with a stable UK employer