Remote Recruitment
11 - 50 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Customer Retention Specialist
🕒 July 3
🇿🇦 South Africa – Remote
💵 R27k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔄 Customer Retention Specialist
🚫👨🎓 No degree required
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Remote Recruitment
11 - 50 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Proactively identify at-risk customers and reach out before they churn • Conduct empathetic retention calls, resolve complaints and address concerns • Negotiate contract renewals, upgrades and pricing arrangements • Design and execute win-back campaigns for recently churned customers • Track and report retention metrics and customer health scores weekly • Collaborate with customer success and product teams to improve the experience
🎯 Requirements
• 2+ years of customer success, retention or account management experience • Empathetic and persuasive communicator with strong problem-solving skills • Comfortable handling difficult conversations and objections confidently • Experience with CRM and customer success platforms such as Salesforce or Gainsight • Self-motivated and capable of managing an independent caseload remotely
🏖️ Benefits
• 100% remote, UK business hours • Career growth and professional development • Exposure to leading UK businesses and practices
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