Email Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R29k - R32k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Answer customer emails clearly and accurately within agreed response times • Investigate issues and follow them through to resolution • Keep ticket records, tags and notes accurate • Escalate complex cases with a clear written summary • Spot recurring problems and flag them to the team • Contribute to help articles and saved reply templates • Own a UK company’s email support queue

🎯 Requirements

• Experience in an email, ticket or written customer support role • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom • Excellent written English with a natural, professional tone • Comfortable working to response-time targets • A reliable fibre connection, a working laptop and a quiet place to work • Experience supporting a UK or international customer base • Familiarity with a knowledge base or help centre • Experience with live chat alongside email

🏖️ Benefits

• 100% remote — work from anywhere in South Africa • Long-term placement with a stable UK employer • Ongoing support from the Remote Recruitment team throughout your placement