IT Helpdesk Agent

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R29k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Respond to first-line support requests by phone, email and chat. • Diagnose and resolve common hardware, software and account issues. • Log and track tickets through to resolution. • Escalate complex problems with clear, complete notes. • Guide users through fixes in plain language. • Maintain documentation so recurring issues get faster to solve. • Support a UK employer's staff from South Africa as the first point of contact for technical issues.

🎯 Requirements

• Experience in IT support or a helpdesk role. • Familiarity with Windows, Microsoft 365 and common ticketing tools. • Clear spoken and written English. • Patience and genuine problem-solving instincts. • A reliable laptop and stable connection. • Reliable laptop or desktop computer. • Stable, high-speed fibre connection. • Backup power for load shedding. • Quiet, professional home office.

🏖️ Benefits

• Fully remote role with a UK-based employer. • Salary paid in ZAR. • UK business hours, so your evenings stay your own. • Long-term, stable position with structured onboarding. • A supportive team that values reliable work.