IT Helpdesk Agent

🔥 2 minutes ago

🇿🇦 South Africa – Remote

💵 R29k - R32k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Provide first-line support for hardware, software and account issues • Log, track and resolve tickets in the helpdesk system • Reset passwords and manage user access via Active Directory • Escalate complex issues to second-line support • Document fixes and update the internal knowledge base • Act as the first point of contact for a UK team's IT issues

🎯 Requirements

• Experience with Active Directory and user account management • Experience in a first-line IT support or helpdesk role • Comfort troubleshooting common hardware and software issues • Reliable home internet and a quiet space for UK-hours work • Clear communication when explaining fixes to non-technical users • Familiarity with remote support tools (nice to have) • Experience with ticketing systems such as Zendesk or Freshdesk (nice to have) • A relevant IT certification (nice to have)

🏖️ Benefits

• Permanent employment • Fully remote work • Working 09:00–17:00 UK time (11:00–19:00 SAST) • Room to grow into second-line support