Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R30k - R40k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Insure Connect Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

Insurance

Insure Connect Services is an independent organization with over 25 years of experience in insurance administration and outsourcing. The company specializes in managing insurance functions such as claims management, allowing insurance businesses to outsource critical services rather than delivering them in-house. They focus on attracting and developing talent with exceptional communication skills and a strong work ethic, leveraging their location in South Africa to provide cost-effective services in a highly regulated industry.

📋 Description

• Own the end-to-end support queue by monitoring, triaging, categorising and prioritising incoming requests against agreed SLAs • Independently resolve Level 1 and Level 2 issues across applications, access, hardware/peripherals and workflow • Provide hands-on support across policy administration, claims, CRM, document management and Microsoft 365 platforms • Support onboarding and offboarding, including account provisioning, access rights and equipment coordination • Escalate outages, security events and data integrity issues promptly while resolving other issues independently • Log, track and follow up on vendor tickets through resolution • Keep affected users informed throughout the support process • Build and maintain a knowledge base to convert repeat issues into self-service fixes • Protect service levels, maintain queue hygiene and improve resolution speed and first-contact resolution

🎯 Requirements

• 3+ years in a technical support or service desk role • Genuine ownership of a live support queue • Hands-on experience with a ticketing platform such as Zendesk, Freshdesk, ServiceNow or Jira Service Management • Microsoft 365 administration fundamentals, including Exchange, SharePoint, Teams, user and license management • Structured troubleshooting method: replicate, isolate, resolve, document • Clear, confident communication with non-technical users, brokers and executives • Nice to have: experience supporting insurance or financial services platforms • Nice to have: basic SQL/data query skills and experience troubleshooting system integrations or APIs • Nice to have: exposure to ITIL practices across incident, problem and change management • Nice to have: strong working knowledge of cloud-based services and their integrations

🏖️ Benefits

• Real autonomy and trust • Clear expectations and freedom to run the support queue independently • Investment in systems and processes that support effective work • Recognition for resolving underlying problems, not only closing tickets