Service Desk Analyst

🕒 August 9

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Respond to support tickets, calls and chats as the first line of IT support • Diagnose and resolve hardware, software and access issues at first contact where possible • Escalate complex incidents with complete, well-documented handovers • Manage user accounts, permissions and onboarding or offboarding requests • Update the knowledge base with fixes and how-to guides • Track tickets to resolution and keep users informed throughout • Spot recurring incidents and raise them for permanent fixes • Prioritise new tickets, pick up overnight issues, and clear quick wins • Resolve password resets, software glitches, access requests and printer issues • Tidy documentation, close the loop with users, and flag recurring patterns

🎯 Requirements

• 2+ years' experience on an IT service desk or helpdesk (first line or above) • Clear written and spoken English with a calm, helpful manner • Stable fibre internet, backup power for load shedding, and a quiet home office • Experience with ticketing systems such as Freshservice, Zendesk or similar • Experience with Microsoft 365 or Google Workspace administration • Experience with remote support tools • Strong troubleshooting logic and disciplined documentation habits • Dependable self-starter able to work remotely to UK business hours

🏖️ Benefits

• Full-time remote position working for a UK-based employer • Competitive salary paid in ZAR • Long-term stable role • Supportive team environment • Direct access to founder-led business