Billing Support Specialist

7 hours ago

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Render

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SaaS • Cloud Computing • Web Hosting

Render is a modern cloud platform for developers and teams that simplifies the process of building, deploying, and scaling applications. It offers a range of services including web services, static sites, cron jobs, background workers, PostgreSQL databases, and Redis management. Render's platform is designed for ease of use with features such as automatic deployments, load-based autoscaling, and infrastructure as code. It also provides robust security measures like DDoS protection and data privacy compliance. Render caters to a wide range of development stacks with support for various programming languages and Docker images, providing developers with a seamless environment to manage and scale their infrastructure. With a focus on speed, reliability, and collaboration, Render helps developers efficiently manage their applications and infrastructure from development to production.

11 - 50 employees

Founded 2018

☁️ SaaS

📋 Description

• Handle Support Billing tickets • Handle payment disputes/chargebacks • Handle Subscription operations - Enterprise customers, Custom Contracts etc • Streamline and improve: Identify gaps in workflows and help automate or optimize where possible • Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction

🎯 Requirements

• Working location in the continental United States (EST) • 2-4 years experience in billing, at a SaaS/PaS is a bonus. • Strong demonstrated writing skills in English • History of working with payment tools like Orb, Metronome and Stripe • Happy interacting directly with our customers

🏖️ Benefits

• 4 weeks of paid vacation, available from day one. • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. • Long-term disability, life insurance, and 401K plans. • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy. • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. • Continuous learning benefits & related support.