Application Engineer

🔥 29 minutes ago

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Repario

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

⚖️ Legal

Consulting • Logistics • Legal

Repario is a company that provides comprehensive eDiscovery services aimed at transforming how organizations handle digital evidence and information governance. They offer a range of services including digital forensics, managed review, and information governance, leveraging advanced AI and analytics to improve productivity and litigation outcomes. Repario emphasizes data privacy and security, ensuring client data is protected throughout the eDiscovery process. With a global presence, Repario tailors their eDiscovery solutions to meet the specific needs of their clients, helping them navigate complex investigations and uncover key evidence efficiently.

📋 Description

• Provide escalated support for eDiscovery applications such as Relativity and Brainspace. • Address complex technical issues in collaboration with Systems, Storage, and Network Engineers. • Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. • Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process. • Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching. • Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases. • Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required. • Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs. • Mentor junior staff and provide training to enhance their skills in managing complex issues. • Respond to critical alerts during the working day, and after hours per the published on-call rotation schedule.

🎯 Requirements

• Relativity Certified Administrator (RCA) or equivalent experience. • Bachelor's degree in IT, or equivalent experience in a related field. • Minimum of 5 years in IT or eDiscovery. • Proficiency in SQL, with strong skills in creating dynamic queries using T-SQL. • Strong working knowledge of PowerShell scripting. • Skills in profiling and monitoring network, disk, SQL Server, and other infrastructure components. • Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes. • Excellent problem-solving skills with a keen attention to detail • Ability to work under minimal supervision and your own initiative. • Ability to collaborate with other teams across multiple time zones and geographies. • Occasionally working evenings or weekends as required for scheduled or emergency maintenance.

🏖️ Benefits

• 100% Telecommute positions • Medical Insurance • Shift & Holiday Allowances • Flexible Time Off (FTO)