Service Sales, Contracts Specialist I

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🔧 Hardware

🤝 B2B

💰 $600M Post-IPO Debt - Repligen on 2023-12

Biotechnology • Hardware • B2B

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth. • Negotiate pricing and site contracts with customers while maintaining compliance and company objectives. • Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services. • Build and maintain strong customer relationships to foster trust and long-term partnerships. • Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities. • Respond to customer inquiries promptly and professionally, providing expert guidance on service options. • Maintain accurate records of service quotes, agreements, and communications in CRM systems. • Gather and share customer feedback with internal teams to support continuous improvement. • Travel to customer sites as needed to strengthen relationships and enhance service delivery. • Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

🎯 Requirements

• Bachelor’s degree • 3–5 years customer service, quoting, vendor management, data entry • Lab experience is desired • Service sales experience preferred • Sales support/Inside Sales experience preferred • SalesForce or CRM experience desired • Strong phone and video call presence • Rigorous and intense drive regarding inside sales • Strong time management and prioritization skills • Demonstrated ability to build and maintain strong working relationships with internal teams and customers • Ability to maintain a professional image under pressure • Success orientated negotiation skills • Communication and writing skills • Comprehension and summarizing skills • Detail-oriented computer skills: Word, Excel, PowerPoint, Web search. • Project planning and basic data analysis is preferred.

🏖️ Benefits

• paid time off • health/dental/vision • retirement benefits • flexible spending accounts