
10,000+ employees
Founded 1996
🛡️ Insurance
📦 Logistics
📣 Marketing
Insurance • Logistics • Marketing
Reply is a company that designs and implements innovative solutions in the areas of Digital Services, Technology, and Consulting. Specializing in fields such as Artificial Intelligence, Machine Learning, Digital Transformation, and Cloud Computing, Reply operates as a network of highly specialized companies that define business models enabled by new technologies. They deliver consulting, system integration, and digital services across various sectors, including telecom, media, banking, insurance, and public sectors.
🔥 1 minute ago
🗣️🇧🇷🇵🇹 Portuguese Required
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10,000+ employees
Founded 1996
🛡️ Insurance
📦 Logistics
📣 Marketing
Insurance • Logistics • Marketing
Reply is a company that designs and implements innovative solutions in the areas of Digital Services, Technology, and Consulting. Specializing in fields such as Artificial Intelligence, Machine Learning, Digital Transformation, and Cloud Computing, Reply operates as a network of highly specialized companies that define business models enabled by new technologies. They deliver consulting, system integration, and digital services across various sectors, including telecom, media, banking, insurance, and public sectors.
• Respond to and resolve support tickets promptly, minimizing operational impact • Access and manage databases for queries, script execution, and troubleshooting • Unblock and manage process queues • Analyze source code to identify issues and resolve root causes • Automate processes and resolve support tickets to optimize workflows • Provide support for systems developed in Java, Node.js, and Python • Collaborate with development teams to ensure service continuity • Maintain and improve monitoring and support scripts • Diagnose and resolve issues, including implementing workarounds • Propose solutions to optimize resources, reduce computational costs, and improve performance
• Previous experience in Level 3 (L3) support or a similar role • Knowledge of programming languages such as Python, Java, Node.js, and Kotlin • Familiarity with Google Cloud Platform (GCP) or other cloud platforms offering similar services, including BigQuery, Spanner, GKE, Pub/Sub, and Storage • Advanced knowledge of cloud computing resources, with the ability to architect and optimize existing architectures • Experience processing large volumes of data • Experience creating, modifying, and using Infrastructure as Code (IaC) and DevOps practices • Experience working with and querying databases using SQL • Experience with Redis, Grafana, and Airflow • Ability to run scripts and automate processes to resolve support tickets • Ability to read and analyze code to identify failures and bugs • Excellent troubleshooting and problem-solving skills • Proactive and organized, with a focus on results and efficiency • Preferred: experience working in the financial market infrastructure sector • Preferred: ability to work in agile and collaborative environments
• Cutting-edge environment with innovation at our core – Challenging projects alongside highly qualified specialists • Global company – Present in 18 countries, connecting teams and emerging technologies • Strategic partnerships – Alliances with Microsoft, Oracle, AWS, and SAP • Ongoing development – Discounts and partnerships with leading universities and technology platforms in Brazil • Language learning without barriers – Special rates on language-learning platforms • Inclusion and diversity in all their forms
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