Customer Service Representative – Corporate

🔥 23 minutes ago

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Processing and resolving customer service requests in a timely and accurate manner • Provides timely and accurate solutions for customer service requests • Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries • Inputs standard customer requests into Company systems • Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues • Logs and records information about customer support interactions • Enters service and route data into computer for billing and route scheduling purposes • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement • Performs other job-related duties as assigned or apparent.

🎯 Requirements

• An Associate’s or Bachelor’s degree • Knowledge of the waste management industry • Experience using bilingual skills in a business environment • High School diploma or G.E.D. • Minimum of 1 year of experience in a call center or other customer service related environment • Experience working in a team environment • Must be able to work 2 Saturdays a quarter, SAT 8am -12pm CST • Must be able to work any 8hr shift between the hours of 6am CST- 6PM CST • The ideal candidate would come from CSR1 National Accounts or Higher-Level Tier in the CRC, with preference for National Accounts experience • Must demonstrate a positive attitude and a willingness to contribute to team success.

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)