Customer Support Associate II

🕒 January 31

🇺🇸 United States – Remote

💵 $23 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application • Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication • Troubleshoot non standard issues by engaging directly with customers to resolve problems • Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions • Identify and escalate critical issues that may affect multiple clients • Track, document, and monitor all inbound support requests

🎯 Requirements

• Home health or hospice billing experience is required • strong comfort using computers, internet browsers, and software applications in a support or billing environment • exceptional interpersonal, communication, and customer service skills • fast learner with strong self direction • positive, growth oriented attitude • solid understanding of financial workflows and regulatory considerations in post acute care • MatrixCare experience is preferred • Bachelor’s degree or equivalent work experience preferred • strong problem solving abilities

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D, short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance